Gordon McConnell

As a result of the coaching programme in Filton I selected Jackie Arnold as my coach.

“During the coaching process I identified and developed the following key behaviours/actions:

TO:

• Praise good work and sandwich negative comments
• Reward efforts even if they do not reach your own high standards
• Put in place effective delegation and allow others to take full responsibility
• Use Emotion, Reality, Responsibility, model
• Help others to use the GROW model
• Coach the team with open questions and time to think
• Invite others to contribute their views and then ask how you can support them further.