Gordon McConnell

22nd June 2015

As a result of the coaching programme in Filton I selected Jackie Arnold as my coach.

“During the coaching process I identified and developed the following key behaviours/actions:


  • Praise good work and sandwich negative comments
  • Reward efforts even if they do not reach your own high standards
  • Put in place effective delegation and allow others to take full responsibility
  • Use Emotion, Reality, Responsibility, model
  • Help others to use the GROW model
  • Coach the team with open questions and time to think
  • Invite others to contribute their views and then ask how you can support them further.