Frequently Asked Questions
Coaching is working with your own knowledge and experience. The coach need not have any knowledge of your industry or profession. They are there to challenge your thinking, and behaviours; enabling you to learn faster and more aligned to your own way of doing things. A coach is completely non-judgemental and objective. Sessions are highly confidential. It is therefore often less effective for line managers to coach their own team on a 1-2-1 basis.
Generally mentoring is for the sharing of knowledge and experience by a member of staff who has been longer in post. The skills of mentoring may be similar to coaching but more advice and knowledge is passed to the individual. The mentor generally knows the topic or role within the organisation and may also be the Boss or line manager.
Supervision is a safe reflective place for all individuals acting as managers, support workers, coaches or mentors to explore their own work in partnership with a skilled and respectful professional. It promotes the safety of all stakeholders, enhances ethical awareness and encourages growth and learning for all parties. A supervisor will generally have more experience and knowledge of management and leadership behaviours. They encourage reflective and deeper consideration of tasks and behaviours, and encourage greater ethical and professional practice.
Personally I like to reflect the knowledge, language and words that are raised by the individuals I coach. You understand your own unique environment best. I am able to challenge you as sometimes using clean language questions helps you to understand your own thinking. This can be very enlightening and ultimately highly productive.
I have developed several models myself but I use them only when it is appropriate and useful for the client. (SDOC, Fact & Fiction, ERR – Emotion, Reality, Responsibility & START – Stop, Think, Ask, Reflect & Trust.)
Some other useful tools are: Assessments such as DISC and BELBIN, 360 feedback, sensitive NLP techniques, Team Building and Action Learning.
On occasion I use the S-GROW model for those who have clear outcomes and think strategically. I believe this model is also useful for team coaching as it allows people to work with clarity and focus.
I use my own CIRCLE model for supervision and find the 7 eyed model and Full Spectrum Model very useful for most clients.
All these models can be found in my book “Coaching Skills for Leaders in the Workplace”
It allows you to slow your thinking and thus create space for creative ideas and insights. It enables you to view things from different perspectives. You are challenged to think broadly and in ways you may not have considered before. Your goals are more easily and effectively achieved and you have a professional champion to support and motivate you. Focusing on your strengths you will often find hidden resources and greater confidence. Shining a light on your key skills and behaviours will release your creativity and emotional intelligence. You will generally achieve faster and more satisfying results and really enjoy the journey!